Privacy Policy MDG99 — Data Protection & Information Security

1Information We Collect

When you use the MDG99 platform, we collect several categories of information necessary to keep the platform operating safely and smoothly. This information is collected either directly from you or automatically through our platform systems.

Information you provide directly:

• Full name as shown on your identity card or passport.
• Date of birth for age verification (18 years and above).
• Email address and mobile phone number for account communications.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity documents submitted during the KYC (Know Your Customer) process.
• Any additional information you provide when contacting customer support.

Information collected automatically:

• IP address and device information (operating system, browser type, screen resolution).
• Platform usage data including games played, session duration, and wagering history.
• Cookie data and similar tracking technologies to enhance the user experience.
• Transaction logs including time, amount, and payment method used.

2How We Use Your Information

The information we collect is used for the following purposes, all of which are aimed at providing you with the best experience on the MDG99 platform while ensuring full security and compliance with applicable laws:

• Account management: Creating, maintaining, and securing your account on the MDG99 platform.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions you carry out.
• Identity verification (KYC): Verifying your identity to meet compliance requirements and prevent fraud.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support.
• Platform security: Detecting and preventing fraudulent activity, money laundering, and other security threats.
• Service improvement: Analysing usage patterns to improve platform features and user experience.
• Marketing communications: Sending information about promotions and new offers — only if you have consented to receive such communications.
• Legal compliance: Fulfil legal obligations and comply with directives from relevant authorities.

MDG99 does not use your data for purposes not stated here without first obtaining your additional consent. All data usage is guided by the principle of minimum necessity — we only use what is strictly required for the stated purpose.

3Information Sharing & Disclosure

MDG99 is committed to keeping your personal information confidential. We do not sell, rent, or disclose your information to third parties for marketing purposes. However, there are certain situations where sharing information is necessary:

All third parties who receive your information are bound by strict confidentiality agreements and are required to protect your data to the same or higher security standards that we uphold. mdg99 is responsible for ensuring that any third-party providers we engage comply with the relevant data protection standards.

4Data Security & Encryption

The security of your information is MDG99's highest priority. We invest in state-of-the-art security infrastructure to ensure your data is always protected against unauthorised access, breaches, or misuse.

The security measures we practice include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers — no personal data is sent unencrypted.
• Database-level data encryption for sensitive information such as KYC details and financial data stored on our servers.
• Two-factor authentication (2FA) available to all mdg99 accounts as an additional layer of security.
• Real-time threat monitoring — our security system runs 24/7 to detect any suspicious activity.
• Strict internal access controls — only authorized personnel are permitted to access sensitive user data, and all access is logged.
• Regular penetration testing by independent security experts to identify and address system vulnerabilities.

While we take every reasonable precaution, no security system can be guaranteed 100% foolproof. In the event of any security incident involving your data, mdg99 will notify you in a timely manner as required by applicable laws.

5Cookies & Tracking Technologies

The MDG99 platform uses cookies and similar tracking technologies to enhance user experience, enable essential platform features, and help us understand how users interact with our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operation.
• Preference cookies: Saving your preferences such as interface language and display settings for a seamless return experience.
• Analytics cookies: Helps us understand which pages are visited most and how users navigate the platform, enabling us to make continuous improvements.
• Security cookies: Used to detect and prevent fraudulent activity and to ensure the integrity of user sessions.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the MDG99 platform. We do not use third-party cookies for advertising purposes that track your activity outside our platform.

6Your Privacy Rights

As an MDG99 platform user, you have several important rights regarding your personal data. We respect these rights and are ready to help you exercise them:

To exercise any of the above rights, please contact the mdg99 customer support team via live chat. We will process your request within 30 business days. Any request that cannot be fully fulfilled due to legal obligations will be explained to you with sufficient detail.

7Data Storage & Deletion

MDG99 retains your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable laws and regulations in the jurisdictions where we operate.

The data retention periods we observe are as follows:

• Active account data: Retained for as long as your account is active and for a period of 5 years after account closure for financial record-keeping and legal compliance purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with applicable financial and tax legislation.
• KYC Documents: Retained for 5 years after the business relationship ends, in line with anti-money laundering requirements.
• Support communication logs: Retained for 2 years for reference and service improvement.
• Analytics data: Anonymised data is retained indefinitely for platform improvement purposes.

Once the designated retention period has ended, your data will be securely deleted or converted into an anonymized format that can no longer be linked back to you. This deletion process is carried out automatically by our system on a scheduled basis.

8Privacy Policy Changes

MDG99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via email or in-platform notification before the changes take effect.

We encourage you to review this page periodically to stay informed of the latest MDG99 Privacy Policy. The "Updated" date at the top of this page indicates when this policy was last revised.

Your continued use of the MDG99 platform after any changes to this Privacy Policy are published will be considered your acceptance of those changes. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

For any questions, concerns, or requests related to your data privacy, do not hesitate to reach out to our team via live chat, available 24 hours a day, 7 days a week. We are always ready to help you.